1. General Provisions

1. Website ownership. This website – https://azerbaijanevisaonline.com/en/ (the “Website”) is owned and operated by TR UK PROPERTIES Limited, private company incorporated in UK with the company number: 12262602 and its registered office at 19 New College Parade, Finchley Road, London, England, NW3 5EP and contact email: info@azerbaijanevisaonline.com. (“We”, “The/our Company”, “eVisa”).

2. Affiliations. For avoidance of any doubt, we are the private company that is not operated, sponsored, affiliated, endorsed or owned by the Government. For the purposes of these Terms and Conditions, “Government” shall refer to the central governing authority and/or any governmental agency of Azerbaijan, including without limitation any official entities responsible for immigration control, enforcement of immigration laws, visa application processing, and/or border security.

3. Legal Advice Disclaimer. The Service we provide does not entail any legal advice. If You have any particular circumstances that may require legal assistance, we recommend that you contact an attorney or a law firm specializing in the matter to obtain legal advice regarding your visa and other documentation requirements, as required.

4. T&C. These Terms and Conditions (“T&C” and/or the “Agreement”) establish the main conditions of hiring our professional services outlined below in Section 3 (Our Services) (the “Service/Services”).

5. Destination Country means Republic of Azerbaijan.

6. Consent to the T&C. By accessing the Website or using the Service, or by clicking a button or checking a box marked “Accept” (or something similar), you explicitly signify that you have carefully read, understand, and agree to be bound by this Agreement as amended from time to time and to the collection, use, and certain disclosures of your information as set forth in our Privacy Policy. This Agreement applies to all visitors, users, and others who access the Website or use the Service, whether or not you fully hire our services and confirm the payment of the costs of the selected Services or establish an account with our Service (the “User(s)”, “Customer(s)”, “You”). If you do not agree to the terms in this Agreement, you must immediately cease the use of this website and not pay for any of the Services offered herein. 

7. User Account and E-mail Address. You are entitled to browse Our Website and other publicly available content or avail yourself of our services without creating a user account. 

8. Account Security. We encourage you to use a distinct and non-obvious password that is different from passwords you use for any other service, and ensure that you log out of your account at the end of each session when accessing the Service. You are responsible for maintaining the accuracy, completeness, and confidentiality of your account and you will be responsible for all activities that occur under your account, including activities of others to whom you have provided your credentials. We will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your credentials secure. If you discover any unauthorized use of your credentials or suspect that anyone may be able to access your account, you should immediately change your password and notify our Support Team.

9. Legal Representative. In this Agreement, the terms “you” and “yours” refers to each User/Customer, or in the case of a use of the Service by or on behalf of a minor, “you” and “yours” refer to and include (i) the parent or legal guardian who provides consent to the use of the Service by such minor or uses the Service on behalf of the minor, and (ii) the minor for whom consent is being provided or on whose behalf the Service is being utilized. Notwithstanding the foregoing, the Service is not intended for individuals under the age of eighteen (18) to use without their parent or guardian supervision and approval, and individuals under the age of eighteen (18) are prohibited from using all or any part of the Service or entering into this Agreement without such supervision and approval. If you are a parent or legal guardian of an individual under the age of eighteen (18) who you believe has used the Service without your consent, please contact our Support Team immediately.

10. For information on how we use cookies, please review our Cookie Policy.

2. Update of the Terms and Conditions

2.1. The Company reserves the right to update these Terms and Conditions at any time and without prior notice to the User/Customer, as new features, technology, business needs or interests, new legislative and/or jurisprudential requirements arise:

2.1.1. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website (The effectiveness date of each version of Terms and Conditions will always be indicated for the knowledge of Users). The updated version superseded prior versions of these Terms and Conditions. Therefore, we encourage you to periodically review these Terms and Conditions.

2.1.2. If you hire any of the Services offered through the Website, following an update to these Terms and Conditions, such hiring constitutes a clear and express statement of your agreement with the updated Terms and Conditions.

2.1.3. The service provision contract may be formalized, at your choice, in any of the languages in which the Terms and Conditions are available on this website, but the English wording will prevail in case of discrepancy between the different versions.

2.2. Notwithstanding forgoing, please be informed that communications via email and/or contact form from the Company to you or from you to the Company do not constitute any kind of agreement between you and the Company and, in no event, do such communications supersede those set forth in these Terms and Conditions. These Terms and Conditions constitute the service provision contract with you and, therefore, prevail at all times over any other communication, document or action.

3. Our Services

3. 1 General Terms. We offer professional assistance services as defined herein (“The/Our Services”) regarding obtaining Electronic Travel Document, which is a document approved and expedited by the Government, issued for the foreign nationals to visit the Destination Country with a limited period of validity (“E-Visa”)  

3. 2 Specific Terms. Our Services, mainly entails:

3.2.1. To provide information regarding the Electronic Travel Document of relevance to the Customer.

3.2.2. To provide support to the Customer in completing the Electronic Travel Document application form and submit it. 

3.2.3. To keep the Customer updated regarding the application process, if requested, as well as to inform the result of the application which may be approval, rejection or request for the additional information or the documentation.

3.2.4. To provide the Electronic Travel Document via the email address as provided in the application form. 

3.3 Important Notes. The Customer consents and acknowledges the following:

3.3.1. Our service is limited to reviewing the information provided by the Customer for compliance with the requirements established by the Government. 

3.3.2. Approval or denial of an Electronic Travel Document application is an exclusive competence of the Government, in accordance with their security and/or immigration laws and regulations.

3.3.3. The resolution time of the application varies and depends on the Government of the Destination Country and, therefore, is beyond our reasonable control.

3.3.4. Possession of the Electronic Travel Document does not automatically guarantee the entry to the Destination Country. The decision to permit entry rests solely with the border officers of the respective Government. 

3.3.5. It is Customer’s responsibility to verify if all the information whether provided in the application or in the Electronic Travel Document is accurate and complete in prior of the traveling to the Destination Country. 

3.3.6.In addition to these Terms and Conditions, the Customer has carefully reviewed, understood, and now agrees to be bound by all applicable terms and conditions established by the Government of the Destination Country concerning the obtaining and use of Electronic Travel Documents and the conditions to enter the Destination Country.

3.3.7. Any use of third-party software provided in connection with the Services, or any third-party product obtained through the Service, is governed by, and the Customer complies with, the applicable third-party’s commercial terms and, if there are no such commercial terms, by this T&C.

3.3.8. The Customer is authorised to fill one application form on behalf of other person/persons for the Destination Country. In such cases, individual Service Fee applies. 

3.3.9. If the inaccurate and incorrect information have been detected or the Customer has made a mistake when completing the application form, the latter shall contact our Support Team immediately. The Company will use its commercially reasonable endeavours to correct any deficiency in the documentation, provided that the Customer timely notifies eVisa of the issue. If the Customer fails to check his/her/their Electronic Travel Document and/or to contact the Company, the Customer is responsible for any consequences that may arise from deficiencies in the Electronic Travel Document. 

3.3.10. The Customer with dual or multiple citizenships is required to apply for the Electronic Travel Document using the nationality associated with the travel document intended for the actual journey. Failure to comply with this requirement and if the travel document differs from the one indicated in the application form, Electronic Travel Document will be rendered as invalid.

3.3.11. The Company engages certain affiliates, payment processor or other third parties to provide technical or other services relating to all or part of the Service. The extent to which any affiliate or third party may have access to Customer’s personal information is outlined in our Privacy Policy.

3.4 Termination of the Services

3.4.1. The Company reserves the right to cancel the Services if the Customer commits any of the following:

i. willingly provides fraudulent, erroneous, incomplete and/or inaccurate information and/or documentation;

ii. fails to comply with any of our instructions regarding the Electronic Travel Document application;

iii. does not respond to our information and/or failing to provide information and/or documentation required to submit the Electronic Travel Document and/or, where appropriate, information and/or documentation required by the Government of the Destination Country;

iv. does not meet the eligibility requirements established by the Government of the Destination Country;

v. breaches these Terms and Conditions.

3.4.2. The Company is entitled to make changes to the Services including but not limited to: operation of Services, scope, costs etc. not to provide a certain service and/or to interrupt Services, at its sole discretion. The Company shall not be obliged to provide reasons for these decisions, nor shall it provide any compensation to the Customer.

3.4.3. In the event of any changes to or the termination of the Services described in Section 3.4.1, the Company shall provide immediate notification to the Customer upon making such a decision.

3.4.4. If the Company terminates the Service for any reasons outlined in sub-section 3.4.1, the Service Fee will not be reimbursed. 

3.4.5. The Customer is entitled to cancel the provision of our Services, provided that no payment for the Services has been made. 

4. Service Fee and Payment

4.1 The total fee of the Services includes the private fee for our assistance services and the fees charged by the Government of the Destination Country for Electronic Travel Documents (“Service Fee”). In some cases, the total fee might entail the additional fee for the travelling insurance, only if it’s provided as part of the Service. 

4.2 The Service Fee is variable and depends on the Service processing time:  

Standard Processing Time	3-5 Working Days	69.00$	Government fee – 26$
Urgent Processing Time	24 Hours	129.00$	Government fee – 61$
Super Fast Processing Time	3-6 Hours	159.00 $	Government fee – 61$

Service Fees are non-refundable in all cases to the extent where the application is rejected/denied by the Government of the Destination Country, unless the Customer has paid additional fee for the Service insurance, as outlined on the Website (if applicable).

4.3 Notwithstanding anything to the contrary in Clause 4.3: the Service Fee can be refunded in the following cases:

(a) The Service Fee shall be refunded to the Customer if the Customer is ineligible to apply for the Electronic Travel Document based on the requirements of the Government of the Destination Country, regardless of the reason for ineligibility, including, but not limited to, the Customer’s nationality or type of travel document.

(b) The Company may, in its sole discretion, consider a partial or full refund of the Service Fee based upon a reasoned and well-documented request from the Customer.

4.4. The Customer is authorised to choose preferable application processing terms, that shall vary depending on the Destination Country. Please note, the application processing terms are solely for guidance purposes and cannot be guaranteed as it fully depends on the decision of the Government of the Destination Country.

4.5. The Service Fee may change anytime due to Government decisions and/or our business strategies, objectives, or needs (“New Service Fee”). The New Service Fee will be effective immediately upon publishing on this website, without the obligation of prior notice to the Customers. Notwithstanding the foregoing, the new service fee is not retroactive and will not affect customers who have already hired our services before the changes occurred.

4.6. The Company is not responsible for any foreign exchange fees and/or surcharges imposed by your bank or card issuer regarding the payment of our Services and will not provide you with any compensation or refund for such circumstances.

4.7. You may use different methods of payments to hire our Services. The payment methods We accept are indicated on our website and/or the payment page of the Services.

4.8. Do not attempt to make a payment in a way other than those specified on our website. If you do, we will not be liable for loss of payment or any other damages that may arise from this action.

4.9. By confirming the payment of the costs, you acknowledge and confirm that the debit/credit card used in the payment is yours or you are the legitimate holder. Therefore, the Company will not assume any responsibility in case you are not the holder or legitimate holder of the card since this circumstance is beyond our reasonable control. However, if necessary, the Company will provide appropriate cooperation to the Customer and/or law enforcement and/or judicial authorities, for the detection and/or investigation of fraudulent operation(s) linked to the debit or credit card used to make payment of the Services.

4.10. If your debit/credit card has been blocked/declined/expired, we will be unable to process the payment of the costs and, therefore, our Services will not be rendered. For any financial problems you might be experiencing, please contact your bank.

4.11. The credit cards may be subjected to checks and authorizations by the issuing bank. If said entity does not authorize the intended payment, the Company will not provide the Services and we will not assume any type of responsibility for lack of provision and/or delays in the delivery of our Services.

4.12. By confirming the payment of the costs of: (i) you corroborate your willingness to hire our private assistance Services; (ii) you acknowledge you have been informed and agree with the costs of the Services of your interest.

4.13. The provision of our Services will begin once the Service Fee is fully paid, authorized and confirmed. 

4.14. Prior to making payment for the costs of our Services, it is Customer’s sole responsibility to review all the personal data and other private information you have provided in regards to your Electronic Travel Documents and make changes if necessary. 

5. Privacy and Security

5.1. Once you start using/hiring our Service, you consent to the collection, use, and disclosure of your Personal Information and aggregate and/or anonymized data as set forth in our Privacy Policy. We care about your privacy and the security of your Personal Information and we and you each have responsibilities in this regard. In addition, persons with access to your computer, phone, or mobile or other devices may be able to access the Service and information about you, including Personal Information, contained in the Service. It is your responsibility to affirmatively logout from your account when you are not actively using it. eVisa assumes no responsibility for the security of your computing devices, communications choices, the availability or security of the Internet or other telecommunication services necessary to access the Service, including any communications between you and our Service.

5.2. We are focused upon protecting your information in our possession against unauthorized access, and We implement a number of security measures to do so, some of which are described in our Privacy Policy. However, the Service runs on software, hardware, and distributed computer networks, any component of which may, from time to time, require maintenance or experience problems or breaches of security beyond our control. Accordingly, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your Personal Information for improper purposes. You acknowledge that you provide your Personal Information at your own risk.

5.3. You are only required to provide truthful, correct, complete and updated personal data and information strictly necessary to obtain the Electronic Travel Document, in accordance with the requirements of the Government of the Destination Country. In this regard, if you provide us with more information than required, you consent to the processing of them for the purpose/s of the provision of our Services, in compliance with our Privacy Policy.

5.4. In the event that you provide us with third parties personal data and/or information to submit an Electronic Travel Document application on his/her behalf, whether it is an adult or a minor, you guarantee to us that (i) you have informed the data subject about the purposes of processing his/her personal data and (ii) you have the data subject’s consent to communicate us his/her personal data to us, except if the data subject is a minor and you are his/her parent and/or legal guardian. 

6. Liability Waiver

6.1. The Company shall not be liable for any of the following circumstances that are beyond our reasonable control, including but not limited to:

i. the result of the Government decision (approval or denial) regarding an Electronic Travel Document as it is an exclusive competence of the Government of the Destination Country.

ii. the denial of an Electronic Travel Document application as a result of fraudulent, erroneous, incomplete and/or inaccurate information provided by the Customer; and, for the same reasons, the obtention of an erroneous Electronic Travel Document.

iii. if the Government first approves and/or issues an Electronic Travel Document application and later revokes it. 

iv. the delays in obtaining the Electronic Travel Document since the response time is handled by the Government.

v. the Government, before traveling to or at the Destination Country, deny the entry into the country to a holder of an Electronic Travel Document for any reason; as they have the final decision-making power to refuse or admit the entry of visitors to the country, in accordance with their security protocols and/or applicable laws and regulations.

vi. the Government of the Destination Country, before traveling to or at the destination, deny the entry into the country for not being the information provided in the Electronic Travel Document accurate and updated.

vii. airline personnel deny boarding due to the personal details on the document not matching the information of the Customer’s passport or any other reasons.

viii. the Customer changes travel plans and/or force majeure circumstances (e.g: strikes, hurricanes, natural disasters, earthquakes, floods, pandemics, acts or threats of terrorism, war, etc) occur in the country of birth or residence of the Customer, that prevent him/her/them from traveling.

ix. the Customer is a minor and/or lacks the capacity to contract under the laws and regulations of their country of residence. The Company assumes no liability for any access or use of this website by a Customer who is a minor. It is the sole responsibility of parents or legal guardians to supervise and control the online activities of any minors in their care.

x. the Company has received the personal data and/or private information to submit the Electronic Travel Document application by an individual without having requested the data subject’s consent. In such case, the Company will use commercially reasonable endeavours to inform the interested person how his/her personal data and/or private information has been collected.

xi. the Company has received a minor’s personal data and/or private information to submit Electronic Travel Document provided by an individual who is not his/her parent and/or legal guardian. 

7. Limitation of Liability

7.1. To the fullest extent permitted by applicable law, in no event shall the Company be liable to the Customer or any other person or entity for any incidental, indirect, special, exemplary, or consequential damages, personal or bodily injury, emotional distress, or wrongful death, loss of data, lost profits, or damages resulting from the use of or inability to use the Service, including any information and content made available through the Service or any Services performed or products offered by third-parties, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not eVisa has been advised of the possibility of such damages. 

7.2. Subject to Clause 7.3, the Company’s total aggregate liability in respect of all claims resulted from the provision of the Services, shall be limited to fees paid in respect of the Services. Where there is a series of related claims, the total of these claims shall be considered in the purposes of this Clause. 

7.3. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. To the extent that the Company may not disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under applicable law.

8. Intellectual Property Rights

8.1. By using the Service, the Customer acknowledges and agrees that all content of this Website is protected by various intellectual property rights, such as copyright, trademark, patent, trade secret, and other laws, regulations, and treaties, in addition to the terms outlined in this Agreement. 

8.2. The Customer agrees that the Company owns all rights, title, and interest in and to the Service. Particularly, eVisa’s stylised name, logo, and other related graphics, and any service marks and trade names used on or in connection with the Service are eVisa’s trademarks and may not be used without permission, including in connection with any third-party products or services. Other trademarks, service marks and trade names that may appear on or in the Service are the property of their respective owners.

9. Prohibitions

9.1. The Customer agrees that he/she/they are prohibited from using or attempting to use the Service for:

i. Any unlawful, unauthorized, fraudulent or malicious purpose;

ii. In any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any server;

iii. In any manner that could interfere with any other party’s use of the Service;

iv. To gain unauthorized access to any other accounts, computer systems, or networks connected to any server or systems through hacking, password mining or any other means;

v. To access systems, data, or information not intended by eVisa to be made accessible to a User to obtain any materials, or information through any means not intentionally made available by the Company;

vi. For any use other than the business purpose for which it was intended.

9.2. In addition, in connection with the use of the Service, the Customer agrees that he/she/they will not:

i. Create a false identity or duplicative accounts for the purpose of misleading others or impersonate any person or entity, including, without limitation, any eVisa representative, or falsely state or otherwise misrepresent their affiliation with a person or entity;

ii. Upload files that contain viruses, trojan horses, worms, time bombs, cancel-bots, corrupted files, spyware or any other similar software or programs that may damage the operation of another’s computer or property of another;

iii. Upload or transmit any unsolicited advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “phishing” or any other form of solicitation, commercial or otherwise;

iv. Upload or transmit any material that infringes any patent, trademark, service mark, trade secret, copyright or other proprietary rights of any party;

v. Violate any applicable local, state, national or international law;

vi. Delete or revise any material posted by any other person or entity;

vii. Manipulate or otherwise display the Service by using framing, mirroring or similar navigational technology;

viii. Probe, scan, test the vulnerability of or breach the authentication measures of, the Service or any related networks or systems;

ix. Harvest or otherwise collect information about others, including email addresses;

x. Use any robot, spider, scraper, or other automated or manual means to access the Service, or copy, download, distribute or reproduce any content or information on the Service; or

xi. Assist or permit any person in engaging in any of these activities.

10. Reliance on Information Provided

The information presented on or through the Service or any of our social media channels (if any) or websites is made available solely for general information purposes. The Company does not warrant the accuracy, completeness, timeliness, or usefulness of this information, as government requirements and practices are subject to change from time to time and without notice, including, without limitation, health and safety requirements, travel restrictions, sanctions and embargoes. Any reliance you place on such information is strictly at your own risk. 

11. Indemnifications

The Customer agrees to defend, indemnify, and hold eVisa and any third parties offering products or services through the Service harmless from and against any and all suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including, without limitation, attorneys’ fees and litigation expenses) relating to or arising from use of the Service, fraud, violation of law, or wilful misconduct, any breach by the Customer of this Agreement or the violation of any rights of any other person or entity, including without limitation any breach of the obligations set out in Clause 8 (Intellectual Property Rights) and Clause 9 (Prohibitions) of this Agreement. 

12. Assignment

The Customer shall not assign any of his/her/their rights under this T&C, and any such attempt will be void. The Company may, in its sole discretion, assign or transfer, without further consent or notification, this T&C or any or all of the contractual rights and obligations pursuant to this T&C, in whole or in part, to any affiliate of the Company or to a third party in the event that some or all of the Company business is transferred to such other third party by way of merger, sale of its assets or otherwise.

13. Entire Agreement

This Agreement and any other agreements the Company may post on the Service or that the Customer and the Company may execute from to time constitute the entire agreement between eVisa and the Customer in connection with the provision of the Service and supersede any prior agreements between eVisa and you regarding use of the Service, including prior versions of this Agreement.

14. Governing Law and Severability of Provisions

14.1. The validity, interpretation, construction, and performance of this Agreement will be governed by the Laws of England and Wales. 

14.2. All parts of this Agreement apply to the maximum extent permitted by law. Our failure to enforce any provision of this Agreement will not constitute a waiver of such right. We both agree that if any provision in this Agreement as written is unenforceable, then such provision will be reformed or replaced with a provision that most closely match the intent of the unenforceable part to the extent permitted by law. 

14.3. Except as otherwise provided in this Agreement, the invalidity of part of this Agreement will not affect the validity and enforceability of the remaining provisions. 

14.4. The section headings are for convenience and do not have any force or effect.

15. Dispute Resolution

15.1. You and we expressly agree that any legal claim, dispute, or other controversy between you and us arising out of or otherwise relating in any way to eVisa, Services or validity of any provision of this Agreement (collectively “Disputes”), shall be referred to and finally resolved by arbitration under the London Court of International Arbitration rules ( “LCIA”) rather than in a court, as described herein and outlined on the following link https://www.lcia.org/. 

15.2. The arbitration will be governed by the LCIA rules, including but not limited to the following: 

i. The number of arbitrators shall be one.

ii.The seat, or legal place, of arbitration shall be London. 

iii.The language to be used in the arbitral proceedings shall be English.

iv.The governing law of the contract shall be the substantive law of England and Wales. 

v.Payment of arbitration costs will be governed by the LCIA Schedule of Costs.

15.3. You and we each agrees to pay our own respective attorneys’ fees and expenses unless there is a governing statutory provision that requires the prevailing party to be paid attorneys’ fees and expenses. 

15.4. Before you commence arbitration of a Dispute, you must provide us with a written notice of Dispute that includes your name, residence address, email address, a detailed description of the Dispute, and the relief you seek (“Notice of Dispute”). 

15.5. If we are unable to resolve a Dispute within 30 days after the applicable Notice of Dispute is received, either party may commence arbitration. Notwithstanding anything to the contrary in this Agreement, if we make any future material modification to any provisions of this Agreement that govern the arbitration or resolution of Disputes, such changes will not apply to any Dispute between you and us for which either party had previously provided a written Notice of Dispute to the other in accordance with this paragraph. 

15.6. You agree that regardless of any statute or law to the contrary or the applicable dispute resolution process, any claim or cause of action you may have arisen out of or related to the Service, any products purchased, or any Content must be formally initiated within one (1) year after such claim or cause of action arose or you hereby agree to be forever barred from bringing such claim. 

16. Notices

Any notices to you from eVisa regarding the Service or this Agreement may be made by email, provided by you. You also agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication as described in this Agreement.

17. No Agency Relationship

Neither this Agreement, nor any content, materials or features of the Service create any partnership, joint venture, employment, or other agency relationship between the Customer and the Company. The Customer shall not enter into any contract on the Company’s behalf or bind us in any way.

18. Support Team

You may contact our Support Team if you have any questions or concerns about this Agreement on info@azerbaijanevisaonline.com  We will attempt to respond to your questions or concerns promptly, but no later than 24 hours, after we receive them.